Products & Use
Are the accessories suitable for beginners?
Yes! Our products are designed to suit all levels, whether you are a beginner or an experienced rider.
What materials are used for your products?
We favor durable, environmentally friendly, and high-quality materials to ensure comfort, safety, and longevity. You'll find material details for each item on the product pages.
How do I maintain my accessories?
We recommend cleaning your accessories with a damp cloth and then letting them air dry.
Is my equipment guaranteed?
Yes, we offer a 5-year warranty on our products against manufacturing defects. For any complaints, please contact our customer service.
Orders & Payment
What payment methods are accepted?
We accept payments by Apple Pay, Paypal, credit card (Visa, Mastercard, American Express) and other secure methods offered at checkout.
Can I change or cancel my order after placing it?
All orders are final once confirmed. Please be sure to review your order carefully before finalizing your purchase.
How to use a promo code?
You can enter your promo code at checkout. Make sure it's still valid and complies with the terms of use.
Delivery & Returns
What are the delivery times?
Our delivery times vary depending on your location:
France: 3 to 5 working days
Europe: 5 to 7 working days
International: 7 to 15 working days
We undertake to process your order within 48 hours of confirmation.
What are the delivery costs?
Delivery costs are free for all orders over €50.
Below this amount, they are calculated automatically during payment based on your address and the weight of the package.
Can I return a product?
Yes, you can return your products. You have 14 days after receipt to return a product if it does not suit you. It must be unused and in its original packaging.
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking link to track your package in real time.
Customer Service
How to contact us?
You can write to us at contact@refynfit.com or via the contact form on our website. We will respond within 48 hours.
Do you have a loyalty program?
We're currently working on a loyalty program to reward you. In the meantime, subscribe to our newsletter to stay up-to-date with our latest news and enjoy exclusive benefits!